The impact of the ongoing pandemic caused by coronavirus or COVID-19 significantly changed the world as we knew it. Governments and public health authorities have implemented nationwide lockdowns and quarantines to mitigate and contain the virus. While countries have different rules and policies for implementing health protocols, many have in common is the temporary closure of schools, non-essential physical stores, and sometimes the permanent closure of businesses. All of which have significantly reduced face-to-face interactions.

During this mandatory isolation, many individuals have no choice but to stay at home and work from home with little to no face-to-face interactions, except for people they live with. For the business world, it required another level of flexibility to ensure business continuity. Of course, there are many challenges they had to face, but one the most significant is the shift to the work-from-home setup, which provided another set of issues that need to be promptly addressed.

As most employees are now working from home, communication became a problem for many businesses and financial firms. The pandemic has seemingly changed the way people communicate overnight, and as a help to minimize the virus’s spread, many altered interactions with other people. Such changes include shifting from face-to-face conversations to online modes such as video conferencing, phone calls, texts, and emails.

There has been a tremendous increase in video conferencing and different mobile instant messaging applications during this pandemic, especially in workplaces, as they need to communicate to continue business operations. Financial firms do not permit mobile instant messaging applications such as WhatsApp, Telegram, WeChat, and Signal. However, such messaging apps’ ease and swift approach made them the preferred communication channel among customers and traders. As a result, financial firms must have reliable mobile call monitoring.

Accordingly, there has been a shift among compliance teams to address communication appliance and global regulatory requirements. 

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