Your company sends and receives messages from various people daily, often amounting to a couple hundred each day. While they seem trivial unless they contain sensitive information, each of those messages might be valuable to your business.

It has been a general rule of thumb for companies to monitor txt messages. Organizations use all sorts of tools and software to make it easy, but why go through the trouble? Is it necessary to monitor text messages?

Communication Security

Keeping messaging channels safe is a top priority for businesses. Without the right monitoring tools, your messages run the risk of breaches. Threats include hackers, phishers, and misbehaving employees.

Message monitoring software prevents these security risks by automatically capturing and recording all messages in your channels. Besides ensuring that your team does not click on suspicious links, this can also prevent unethical message practices from your employees.

Service Quality

Monitoring all message channels can improve your platforms’ overall quality and performance. Using monitoring tools, you can identify network issues, performance bottlenecks, and security vulnerabilities.

Source of Evidence

Messages become valuable assets during conflict resolutions or e-discoveries. For instance, if your customer has complaints about your communications and decides to press charges, you can use your messages as evidence to defend yourself.

The best benefit of message monitoring solutions is that they can instantly capture and store all communications into a single, secure database. These systems allow you to retrieve recorded messages using keyword search.

Regulatory Compliance

Businesses are strictly monitored by various regulatory organizations, including but not limited to FINRA, SEC, and HIPAA. The bare minimum requirement of these organizations is for companies to have an actively working message monitoring and archiving system.

To keep your business compliant and safe from legal repercussions, it is best to invest in reliable message monitoring and archiving software.

There is more to business message monitoring than just looking at what your employees are doing; the primary purpose is to maintain compliance with regulations and ensure the security of information from threats. If you do not have a reliable archiving solution yet, consider investing as soon as you can.