Why we urgently need better ways to advertise online

A skyscraper here, a billboard there and more often than not a layer ad between them: on an online page which, let’s say, does not have the needs of its users 100% at heart, it is easy to feel as if you were standing in a side street just off Times Square, with bright lights flashing on and off everywhere you look. It is not surprising that exasperated users turn away. Of course there is advertising elsewhere; in some publications there appears to be even more than on an online news page. However, the distribution of content and ads usually seems tidier and less insistent. It goes without saying that magazines and websites impose completely different layout constraints – but it must nevertheless be possible for advertising material to meet certain standards in the digital environment. Marketers promise high-quality advertising spaces. This is what users want, but the reality is sometimes still reminiscent of an overcrowded funfair.

It is high time for a digital spring (summer) clean. And that means all of us: marketers, advertisers, creative and media agencies. Let’s wave a gradual but final goodbye to advertising as an alien component in design. The optimum user experience should be the paramount consideration online as well as elsewhere. Flagrantly over-used pop-ups have exactly the opposite effect, as do traditional rectangular formats with an appearance and a content which bear little relation to the editorial.

In this online age, relevance is the be all and end all; this should apply not only to content, but also to the aesthetics of advertising. Rule number one: be polite. If I want to persuade consumers to buy my product, I should not be distracting them repeatedly as they read. We must find a way to attract attention without intruding. At the same time, we need balance. Rule number two: online advertising should occupy as much space as possible. Few creatives can really show what they are capable of on 200 x 300 pixels. Sticky Dynamics are a positive feature for use on desktops. Large-format ads which move as the user scrolls and which ideally are enhanced with moving elements but which do not break into the editorial content.

For me, the balance between target group, advertisement and editorial content is another consideration when placing large-format advertising designed to avoid irritation. In print media, advertisers can adjust their advertisement to suit the editorial plan. Although online articles are a much more short-term affair, in these times of big data the maxim “content is king” still holds true. Polite advertising means making the target group in each situation an offer: “You are reading an article about mountaineering. If you still need outdoor equipment for the season, this is the place for you.” Ideally, advertisers will use multitab advertising materials so that users can browse through what’s on offer without leaving the site they are on. In theory, it should be possible for a complete customer journey, including finalising a sale, to take place within a multitab advertising environment.

All content streaming formats function as well as they can on mobile end devices. Content and advertising are clearly distinguished and users can just scroll away from the ads. Generally speaking, every advertisement which does not need to be clicked away is a step in the right direction. This is because most of the clicks on many layer ads accumulate because some users fail to hit the X for closing the advertisement.

Furthermore, smartphones by their nature offer quite different functionality from desktops – interactive move formats such as shake ads, 3-D ads and panorama ads use movement of the smartphone to provide entertaining interaction and a completely new and surprising brand experience for users.

So, dear industry, let’s get to work! We urgently need to improve the quality of online advertising formats, because, unfortunately, the current standard still sometimes borders on highway robbery. The good news is that this seems to be recognised to some extent. For example, BURDA Forward’s “Goodvertising Initiative” is spearheading more user-friendly advertising. Striking evidence of implementation of this strategy is the change in the layout of Focus Online which deserves to be mentioned. The website’s original three-column basic layout has been replaced by a substantially more sophisticated two-column approach.

Excellent editorial content deserves innovative, high-quality and, above all, user-friendly advertising material – which, incidentally, can probably be sold for a higher price than a fairground bargain stall. If we can’t do this, then we know what the alternative is: users who reach the end of their tether and install adblockers.

This article was also published at W&V.

Connected Retail – Customer Centricity Meets Store

If large-scale investor Warren Buffet no longer believes in the stationary trade, then this is really spectacular. How else can we call it, when his holding company “Berkshire Hathaway” sells Walmart shares amounting to 900 million US-Dollars and instead prefers to invest in Airlines? The industrial portal Business Insider even asks, whether this would be a death knell for the entire industry.

PCs, laptops, smart phones, tablets, wearables: Whether for shopping, getting adviced or simply browsing, their options are limitless. Sophisticated product presentations and descriptions, chat bots and live chats replace more and more the seller in the stationary trade. Increasingly free and faster deliveries save time and favour the nerves. In addition, Big Data does not only help to personalize the online shop and find merchandise faster but even provides precise suggestions for something that you didn’t know you were searching for it. The online shop wins the set, one might assume.

However, for some time also an opposite trend can be observed: Going for shopping in the local store has gained again a certain importance to the customer. This, of course, only applies if they can expect an added value. For consumers it is no longer a matter of “Either / Or”. They want both – online shopping as well as shopping in the stationary trade, preferably connected in an intelligent way. This brings the stationary trade back into the game.

In doing so, the famous “Seamless Customer Journey” is, however, still not yet achieved even if the sellers in the store are equipped with tablets, or digital consulting terminals are set up to ensure the extension to the online shop. Options such as beacon installations in the shop, tracking of mobile devices or voice services such as Amazon Alexa enable to pick up the end customer where he most recently did start, pause or finish his/her journey – to wit online.

Via the intelligent evaluation of data, dealers can also finally solve another decisive disadvantage: Up to now, a retailer did not know very much about his/her customers, except for maybe the particularly good ones. Neither did he/she know what the interest of the customer was before, after or during the store visit, or whether he/she compared prices of competitors in parallel with the visit to the store. The holistic collection and recording of behaviour patterns, preferences and needs of customers in the store and in the online shop makes it possible to practically summarize this information to create a personal profile and return it to the customer in the form of real added value.

The prerequisite for this is asking the right questions. The information on the hair colour is of less importance for the multi-media store than the music taste of the customer. Not all data are relevant – all the more important is the right data strategy. In doing so, not only shop owners have the possibility to adapt themselves to the visitors, but also the stationary furniture dealer, the Hifi shop or the supermarkets down the road.

The collected data can already be read in real time and be converted into an interaction at the POS. However, all too often there is a lack of an intelligent data strategy and it fails due to outdated structures, which now need to be broken. If you then also bear in mind that in the future the shopping experience at the point of sale as well as the efficiency of a perfect advice can be raised to a whole new level thanks to Virtual and Augmented Reality, it is better not to write off the stationary trade too early. The digital transformation opens up the opportunity for future-oriented retailers to catch up and compensate one-to-one. They only have to seize their opportunity.

So why do we not finally bring together the best of Online and Offline in the interests of the end customer? If the focus is really on the customer, it is important to stop thinking one-way and to take new steps. However, this will only be possible if you exactly know both the consumer’s behaviour and where you want to go. The POS is forced to take action, and it only has chance in the future, if they do adjust their services to the needs of the customers, just as online retailers do.

Digital Transformation: Bye Bye Buzzword Bingo!

Would you like to speed up the transformation process in your company by fast-forwarding the change using disruption and out-of-the-box thinking as the ultimate goal for 2017? Or perhaps pursue the end-to-end process, through programmatic advertising, with first, second and third party data, with marketing automation and immersive marketing, to achieve customer centricity? And are you also convinced that virtual reality and live content are the next big things?

Yes, I‘m exaggerating, of course. It isn’t that bad, fortunately. But anyone who has to deal with digital topics knows that they abound with specialist jargon. And that is not at all bad. We only have a problem if we can’t guarantee a common understanding of these terms – if everyone understands something, but not necessarily the same thing. And from time to time you can’t help feeling that some people also like to hide behind technology, abbreviations and abstract technical terms, in order to hide their own ignorance of the details.

Take a term like ‘digital transformation’. Do you as a businessperson think that digital transformation is important? Of course it is. And now ask your employees and colleagues what they mean by this term: The answers will surprise you. From an app for the canteen plan to crowd-based product development, they could cover just about anything. If there is no common understanding here it will be difficult or impossible for everyone to be on the same page. But how can they be, if no-one knows what is to be changed by this digital transformation? On top of that, a recent study has found that just a third of German companies feel well prepared or very well prepared for the digital revolution. Those who play Buzzword Bingo at this stage risk having this process fail for their company. Not because employees and service providers are fundamentally reluctant, but because announcing changes generates feelings of uncertainty, fear and the feeling of a lack of competency in established company structures. Abstract, difficult to understand language, suggesting great complexity, can cause additional resistance among the employees. But these are the most important supporters – or to put it in buzzword-speak, the ‘enablers’. So the ultimate maxim for decision-makers must be: Make things understandable and create a common understanding of what you mean by certain terms.

Another example? You make the fundamental decision for your company that ‘customer centricity’ will be part of your future strategy. So you want to ‘focus on the customer’ in future. This may be particularly important because your company has collected a large amount of customer data at the different contact points where customers engage with the company and its products (‘touch points’). You already have various databases, where customer information has gathered over time, but they are rarely compatible and cannot be ‘matched up’ with each other easily. If all the departments involved, such as the IT, marketing and sales departments, define customer centricity separately, they will all suggest quite different approaches with very disparate requirements. You could, of course, buy a software solution as an all-in-one solution because a strategy consultant has promised you double-digit savings. It would be more sensible, however, to allow all departments involved to exchange ideas – perhaps even moderated by an external, software-independent consultant – on how the goal of absolute customer orientation should be achieved in individual steps: what content, at which points of contact, how often, etc. And only then should they make subsequent decisions on structures, responsibilities, budgets, and maybe software as well.

In our experience, common understanding is achieved best when things become tangible for all concerned – and ‘tangible’ is also to be understood in the literal sense. Take for example a workshop where you can test new technologies and try them out yourself. Or you can talk to start-ups in your own industry, getting to know them from the inside, or ask experts from other sectors who have mastered certain aspects of the digital transformation in their company. And don‘t worry, you won’t have to book a trip to Silicon Valley! You can also gather such insights in a metropolis of your choice. You probably won’t draw up a total transformation strategy for your company after one such workshop. But in the best-case scenario, you will have jointly identified the most important fields of action for such a strategy, and established a common vocabulary.

It is just as important to find a common basis of understanding with your service providers. Don’t hesitate to ask what is meant by a certain term and what is behind it, along the lines of: “There is no such thing as a stupid question.” If you also encourage your service providers to do the same, you can greatly simplify and speed up the exchange of knowledge, allowing yourself and your counterparts an optimal learning curve and thus creating a good basis for efficient communication and co-operation.

Once you have achieved this, the practical implementation in your company will be many times faster. And then even buzzwords are no longer a problem. After all, everyone will then be reading from the same page.

Born digital: 20 years of Plan.Net

The Plan.Net Group is turning 20 and celebrates its anniversary with a tribute to two decades of Internet. Plan.Net was founded in 1997 and today is one of the largest independent digital agencies in Europe and in more than 25 locations worldwide.

Connected Retail for Real

Here is a supermarket with no queues at the checkout; no need to line up your items at the till. So you just go into the store, stick whatever you want into a shopping bag and go? With Amazon Go at the end of last year, Amazon transformed what stressed-out shoppers the world over dream of into a reality… Shopping just as it should be – simple and painless.

With this option, Amazon has in fact managed to overcome a major weakness in fixed retail shops. If the concept proves reliable, Amazon will have thus created a promising scenario for truly optimising the payment process in fixed retail trade. At present, however, there are still many questions about the practical implementation of Amazon Go. For example, there is no information to date on how reliable item-recognition is for articles selected from the display, or how well the technology performs in randomly setting aside products at points in the store. Furthermore, current reports make it clear that the tracking technology is still facing problems in its practical application, which postpones the start-up of further stores until further notice.

The above example therefore clearly shows that integrated solutions for fixed shop retail are only possible via complex systems, which must be personalised, smart and target-oriented, but also planned for the real world. Even for an industry giant like Amazon, this is not child’s play.

Complexity equals difficulty?

Customer centricity therefore plays a decisive role, because it is only if we fully understand customer requirements and behaviour patterns, placing them at the centre of our strategic efforts, that points of contact can be built with them. Offering them the urgently required added value to help them with their purchasing decisions and to enable distributors to generate revenue. This surely means that suppliers need to be aware of their opportunities for connecting with customers and more especially, how to steer them.

Various points of contact, such as fixed retail outlets, online shops and apps, amongst others, therefore require different approaches and technical concepts, in order to be able to provide, gather and meaningfully consolidate information. Moreover, in order for this to be effective, sophisticated interfaces must also be provided to bring these together.

Over recent years, various distributors have already built systems that provide their online shops, apps and fixed retail outlets with price, customer and product data. Although these systems all fulfil their respective purpose to an excellent degree and are constantly expanding in terms of their functionality and data volume, they frequently fail to offer any straightforward smart options for meaningful information exchange. However, it really does depend.

In order to take the first steps towards complex scenarios of this kind, with relatively low infrastructural investment, so-called Middleware solutions are appropriate. Their implementation ensures the existence and successive renewal of old systems, without affecting ongoing business processes. Furthermore, they permit flexibility in existing systems, so that they can expand and bring together further points of contact. However, without a comprehensive strategy for off-setting offers and content against each other through different points of contact, such solutions achieve relatively little.

How will we get it, unless we steal it?

In fact, there are already approaches to such comprehensive strategies, although there is absolutely no point whatsoever in simply seizing hold of them and imitating them. A strategy which is not individually tailored to the company or to customer expectations will not work. For this reason, it is essential to develop a vision to clarify what should actually be created. In addition, it must be defined what is technically feasible, what is not (yet) possible, and how existing versions can be deployed in an appropriate form for one’s own company.

Nevertheless, without drawing upon real practical experience, such conclusions are not possible. It rather requires an experimental approach, using prototypes or MVP tests amongst customers. How do augmented reality, location-based service approaches and voice activation work? How can these be used in one’s own retail outlet? Moreover, do they provide any added value for customers? Questions like this would thus be explored in such practical tests. Small workshops to test and understand the most diverse technical systems and applications, as well as any ideas for scenarios that may be deduced from these, form the basis of the strategic process, whereby one’s own connected retail concept is the aim.

The time is now

Technical development has already reached a point where meaningful retail scenarios can be created, which no longer differentiate between retail trade and online activities. Ultimately, Amazon Go does not represent an example of this. What are still lacking are clearly defined concepts, such as how to combine this technology with various information about products and customer preferences accumulated over time and at various touchpoints, and how to use an integrated strategy. It is also high time that physical contact points with customers were re-evaluated and a particular experience created. Therefore, anyone who has not given much thought to this had better start doing so as soon as possible.

My Programmatic Big 3: We should talk about it

When has a technology fully reached the market? When everyone is using it? If the first hype is over? Programmatic Advertising is now an integral part of the digital media business. Are we therefore at the destination? Certainly not, because as quickly as the market and its participants change, the challenges that we as market participants are faced with again and again change too.

In my view, it is the following “Big 3” in Programmatic Business that concern us and for which we must find solutions and approaches in the coming months:

1. Transparency affects all

What was and is bashed up on media agencies – the reaction is easy and will therefore be willingly striven for: “We do not know exactly what is going on – and the agencies are to blame. They enrich themselves and are the bad guys in the game”, that’s the often-heard implication in published opinion. This is asked ineffectively without a microphone and without an official position considered to represent it, and the answer is usually different and always turns out considerably differentiated. Unfortunately there is rarely a journalist around.

All the better then the presence of two advertisers at this year’s d3con in Hamburg, who tell of their collaboration with a media agency in the programmatic era and their conclusion seems to be different:”The collaboration between client and agency works like in a good marriage: You have to constantly work at it and mutual trust is imperative for both sides to get a good relationship.”

Hence my appeal: Dear advertisers, dear agencies, programmatic advertising allows transparency – use it! No agency will oppose it!

2. Fragmentation and orchestration

The programmatic world is growing exponentially: By programmatic advertising we are not only talking about on-line or mobile advertising. Digital-out-of-home, programmatic radio, addressable TV and other disciplines are part of this or these are already part of an overall programmatic campaign. This fragmentation poses a major challenge, in which technology can help us and offer new possibilities. But to the great majority who are serious about programmatic advertising it will be or is already clear that no technology in the world removes the central task from them: the correct orchestration of marketing measures – based on more and more devices and more data.

But is this new? Certainly not, this has always been the job of a media manager and his agency. Only, I think it is becoming increasingly clear where the journey for the agencies is heading: If we are not able to be a real consultant for customers in this fragmented world, we will soon have to consider what our job is. Because to retreat to purchasing or the sheer volume of purchasing is no longer sufficient to meet all the requirements of an efficient campaign. The integration of creation in programmatic campaigns has not even been mentioned, although this will certainly be the deciding factor!

3. Quality

When talking about data-based communication, the issue of quality is ever-present. But what do participants understand by quality? When asked for a definition, it is complicated and the answers are very different: Since quality is described, for example, as “maximum effect”, or even as “an advert seen by a person,” up to “quality includes the relevant message.”

None of this is wrong, but neither of these statements is truly comprehensive. And maybe that’s the conclusion: There is no uniform concept of quality! What quality is, is defined by each viewer from their own perspective. This presents us with the central challenge, to ask each other in advance of any communicative action what kind of quality is to be achieved in the end.

Or rather on what basis we should optimise a campaign. And here is the crux, because there are in fact very different fields that need to be integrated. Whether we are talking about the quality of coverage, quality of content or data quality – it will not be easy to build a common understanding of quality here.

Conclusion

Programmatic Advertising has fully arrived in the market and has been able to prove its benefits relatively quickly. But as with any stage of technological development we have to do some homework. The basis, like customers and agencies working together in the future, is just as important as a common understanding of key issues such as transparency and quality. Therefore let’s talk about them.

Is programmatic advertising better than Clooney?

Why creativity remains a human affair but can still benefit from programmatic advertising

The coming of the a. P. (after Programmatic) era has sparked a new debate on relevance: the consumer is becoming more critical and thus less susceptible to advertising messages: So instead of one message for all, target groups are now being addressed specifically: “Buy our product, it is exactly tailored to your needs. Yes, we mean you. No one else needs the product as much as you do.” On the other hand, companies paid five million US dollars for a 30-second advert during this year’s Super Bowl. Pure scattergun, one message for all. So who is it who produces relevance – intelligent machines or creative people? The answer is: both. In this debate, as so often, there is no either-or, because maximum relevance can only be achieved by technology bosses and creative directors jointly.

Programmatic advertising is one way to create relevance. But programmatic advertising is no substitute for creative excellence. Even personalised advertising needs the structure of a central message, for example in the form of a slogan that is taken up again and again over a lengthy period and several campaigns: “You’re not you when you’re hungry” – the Snickers slogan remains memorable because all target groups can identify with it on a basic level. If someone in your circle of acquaintances acts like a diva, what immediately comes to mind is the slogan from the advert – that is relevance. A fitting testimonial can also be the starting point for a successful campaign. When George Clooney looks casually into the camera and gives – even more casually – his best “What else?” it is probably also relevant to tea drinkers. The message in this example is less bold but no less effective. The coffee capsules represent savoir-vivre, confidence and coolness.

When the general story-telling is cut and dried, programmatic creation of the campaign can provide a strong stimulus for the second phase. Depending on the target group, the slogan “You’re not you when you’re hungry” could be re-enacted with different testimonials and contexts: sports fans see a Snickers spot on sports news pages or on TV during Wimbledon, when John McEnroe smashes his tennis racket to bits after an umpire’s decision – then, after one bite from the chocolate bar, he becomes Roger Federer and is on his best behaviour. George Clooney no longer just drinks his coffee in plush hotels but also in the office, at the hairdresser’s or in the theatre. What is important is that core ideas and personalised variations are in accordance with each other, both stylistically as well as regards content: the core message should always remain unchanged.

In addition to the big consumer brands, brands with specialised target groups and products benefit particularly from programmatic advertising, because it enables them to avoid high scatter loss. Even B2B enterprises use the personalised approach. Here too, however: An algorithm cannot replace creative input. Without a good central idea I believe there is absolutely no point in varying a couple of text components and pictures in a banner. Boring advertising, even personalised, is still boring.

Relevance has many facets. It can be produced by people and machines – the best solution is for creative people to do the preliminary work and for intelligent machines to go the extra mile. It only starts getting really exciting when ideas people and advertisers with enthusiasm for technology sit down at the table together. Experience shows that things don’t always go smoothly straight away and, particularly, that the whole can only work when both sides show mutual respect and understanding for the other’s work. The results which arise from this, however, are worth it every time!

Creativity and technology, with the client at its center

In an interview with Advertiser.it Sara Baroni, Managing Director Plan.Net Italia, talks about creativity and innovation and gives insights into the daily work life of the Italian agency.

The Mobile World Congress 2017: Evolution instead of Revolution – And Not Such a Bad Thing Either

More than 2,300 exhibitors from 208 countries and over 108,000 visitors (+7%); the organisers are very pleased with another record year. In brief, therefore, the outcome may be summed up as follows: No real surprises and as expected, the most important themes this year were artificial intelligence, combined with voice control services (‘Shy Tech’), Internet of things and ‘smart homes’ – whereby the boundaries are naturally very fluid. On the other hand, every possible virtual and mixed reality experience is pretty much par for the course at the exhibition. The strong presence of connected cars has been a surprise to me and robots made a discreet appearance. However, we will not be talking about any breakthroughs here for a long time yet. In this regard, some of us expected a bit more.

Cars are Increasingly Stealing the Show from Smartphones

The fact that the car is becoming more and more of a ‘mobile device’ was blatantly obvious at the Mobile World Congress (MWC) 2017. Therefore, it was interesting that all the exhibitors appeared to directly pin this theme, as well as their hopes, onto the new 5G network standard. In all the vehicle presentations, 5G was the most prominent topic and quite clearly what caught the eye of the public. However, although 5G had already been a massive theme at the exhibition the previous year, we must practice a little patience for a while longer, before we can perhaps whizz through mobile Internet in 2020 at tenfold LTE speed. The connected car shall then most certainly – just like other domains (e.g. mobile television) – receive a real boost once more. Many new services have indeed already been developed in this area so far; for example, the ‘in-car payment’ services emerging from the cooperation between Jaguar and Shell. Here, a payment system is directly installed in the car as an app. This really makes sense these days and does not require 5G for a satisfactory user experience.

A further challenge consists of ensuring a rapid network and first-rate services in both directions, meaning content and services being conveyed as seamlessly as possible throughout the user‘s journey. This is because all the new things on offer, whether connected cars, smart home uses or new app services, can only unleash their potential, if they are networked and configured with each other. Therefore, it is no wonder that the race to determine the key user ID began a long time ago. Along with the major tech companies, automobile manufacturers now also have their own ideas about this – e.g. the seat ID on starting up; or they will at least have already let the engines warm up. Time will tell whether this is enough for them to get one step ahead.

Connected Products everywhere

The various networked products on offer were exactly as expected. For example, a whole range was presented by Bosch – from ‘BML050’, a high-precision scanner for interactive laser projection, which can also be installed in toy figures; to the ‘Spin Master Zoomer Chimp’, a toy chimpanzee with lifelike actions. Finally, the smallest of the new technologies must certainly be introduced. Arguably the most important connection currently in the smart homes network is voice-activated access, ideally equipped with intelligent bot systems. It was clear here that Amazon Alexa and Google Home did not want to miss out on this on the market.  Correspondingly, it was possible to discover the first alternative systems at MWC: e.g. NUGU, SONY Agent, or Aristotle Hub by Mattel with Qualcomm-Power, for the networked children’s bedroom of the future. This abundance of new products will revive trade, which will ultimately benefit the user. Decisive for the success of individual devices, however, will mainly be the infrastructure they are networked with, which all the major players particularly avail themselves of: search engines, shopping portals, music libraries and smart home interfaces. Firstly, a voice-activated system can render these platforms powerful.

Virtual Reality: Increasingly Part of the Furniture

This year, VR- and AR headsets surely had one of the most stand-out profiles at the exhibition. In the VR domain, it was new accessories that were mainly presented: wireless systems or the VR glove for an even more immersive experience, like the HTC Vive Tracker, which we had already hotly anticipated. New VR installations on the Samsung stand also tempted visitors, although no longer in droves, as had been the case the previous year. Virtual reality has finally become a reality in 2017. There were no more big surprises.

On the other hand, it was interesting that many exhibitors, e.g. Intel, had integrated the Microsoft HoloLens into their presentation concept. This did not exactly take one’s breath away, but felt consistently appropriate and on point and most certainly gave a final touch to the product presentations.

And Phone Highlights?

Yes indeed, there were of course other hardware novelties too – this theme had indeed faded almost into the background for a few years at MWC and on this occasion again, there were practically no surprises, aside from the Nokia 3310. It was quite absurd, the amount of attention given to this. The retro-mobile phone is rather a peripheral issue. Perhaps, however, it is the fact that manufacturers, whether LG (G6), HUAWEI (P10/plus) or BlackBerry (KeyOne) all actually offer great big beautiful smartphones with more and more amazing cameras. In the end, they all look pretty much the same anyway; although brands seem to primarily lean towards Apple and Co in terms of design. Overall, the devices are of course higher performance: evolution rather than revolution is also the motto here.

Meaningful Evolution

Meanwhile, some journalists and commentators complained that no major innovations made an appearance this year. Yes, that is certainly true and it is of course great fun to report on trailblazing products. However, instead of calling for another new wave of technology, we should take time to assess the existing solutions and marketing possibilities for ourselves as users and if they suit us, to apply them for our own purposes with sense and understanding. As an example, take virtual reality: in the past year, marketable devices were launched for the first time. Users and brands alike very quickly started the ball rolling and each recognised great potential in it. As a result, VR systems are increasingly landing up on the wish lists of technophile customers and correspondingly, ranges are slowly growing. At the same time, many brands have transformed the momentum of the past year into concrete project development and work on the respective products, both in the B-to-B and B-to-C domains. VR projects are frequently cost-intensive and time-consuming. All parties involved are thus responsible for circumventing this by using the available resources.

Great, if the next big thing is not all the rage already.

Mobile World Congress 2017 – Barcelona calling.

As digital specialists we get to work in an exciting environment. New, technology-driven topics are part of everyday life for us. Trade fairs like CES, MWC etc. are a Mecca for innovation. For what’s important. For relentless progress. The most important event on the calendar for all mobile technology enthusiasts kicks off once more today with the Mobile World Congress (MWC). Just like last year I will rush through the halls – searching for new ideas, the most exotic, exciting gadgets, system solutions and digital products as well as, of course, interesting discussions. Face-to-face and fully analogue.

I am expecting that the MWC will focus on the following five trends:

  • Chatbots and Artificial Intelligence
  • Virtual, Augmented and Mixed Reality
  • Internet of Things and Smart Homes
  • Shy Techs
  • Robots

Many of these topics featured prominently at the trade fair last year too. What will be exciting is to see where the technologies are heading in the future – and when they will become commonplace in our everyday lives.

1) Chatbots and Artificial Intelligence

Chatbots are an exciting example of how a rather minor trend topic – since such a simple bot is ultimately constructed relatively quickly – develops into something of much greater relevance. Chatbots fulfil the wishes of consumers to quickly and easily access information that is tailored precisely to their personal needs and is available whenever and wherever. However, the simple interface alone will by no means be enough. The systems only become powerful when the accuracy of the responses is optimised by CRM, product and other database connections. A chatbot has to be able to address communication histories with the customer and learn constantly. It will be exciting to see which system solutions will be offered at MWC and which environments will be used to demonstrate chatbots. A social media messenger is ultimately just one of many possible applications.

2) Virtual, Augmented and Mixed Reality

It is really overwhelming to see the hardware that has been launched on the market in this field over the past year. Virtual reality became reality in 2016. New gadgets have spurred our imagination and given us a foretaste of the future. No question. These exciting times are set to continue with providers like Samsung having already announced many new developments that are to be presented at MWC. Sensational opportunities are waiting to be discovered in selected areas. But even if companies like Oculus, HTC etc. are recording increased sales in the area of True, that is to say fully immersive, VR, really wide-scale availability is not yet achievable. It is the brand stagings at the POS or at trade fairs that are the most exciting at present from a marketing perspective. In terms of certain aspects anyhow.
Augmented reality has also not made the major breakthrough as yet. Even if this was promised by so many owing to a short-lived but fierce battle with Pokémon Go. Most players had probably not activated the camera anyway when playing. And HoloLens also is primarily a great problem solver for a couple of individual application scenarios – for example in the framework of training measures. The focus at the moment though is still on “one-offs”.
However, I am really excited to see whether a real augmented reality breakthrough can be achieved here at MWC (or at an upcoming Apple Keynote?). The usability of these functions from a system perspective can all of a sudden provide the breakthrough in terms of real availability and exciting services. In a time when basically all information is already provided with a spatial coordinate, this information can also be linked with the camera function. Additional information on locations, on a person you are talking to or individual products as basic features – now that would be something!

3) Internet of Things & Smart Homes

No question. Anything that can be wired will be wired. CES and MWC will also compete in this sense for the most amazing products. But what else is left other than to wire hairbrushes? All will be revealed… With all of this absurdity, however, we should not forget that there are definitely exciting applications in the area of home automation. There’s no going back once the wireless speakers are established in your living room. And if you’re not sure if you switched off the lights, the oven or the hob, a quick look at the smart home app will ease your mind. Whether or not you are already signed up for all of this: just say you notice that toilet paper stocks are running low and can order supplies on the spot, then the entire household will benefit. These functions and others will increasingly – and, quite understandably – find their way into our homes.

4) Shy Techs

At the end of the day, most people simply want an easier working environment and a seamless living environment. This is the case even if they are not technology nerds. The term Shy Tech seems to aptly describe such people. No keyboards, not even monitors are absolutely necessary to control functions or retrieve information. Amazon has taken an initial giant step in this direction with “Echo”. Google Home is set to follow and Apple is planning to continue developing Siri, probably more likely with the iPhone as hardware than with its own loudspeaker. Great, if everything works smoothly. An army of clever bots will support us comprehensively.
At this point at the latest, a little reflection is always needed: where will the data actually be stored, where can I find information about this? Can the practice of law really keep up if product development is entering new grey areas or completely uncharted waters every day? Developing ideas and content for these systems is certainly the right thing to do. But maybe we should start off with cookery recipes and not immediately have medical records read aloud to us by these voice control systems. In any case, I am expecting to see every conceivable application at MWC. It will be interesting!

5) Robots

If Alexa and Siri learn to walk in the course of the digital evolution then robots will probably be the final outcome. Already last year you could use a smartphone to roll small robotic balls through an empty apartment and use integrated cameras to keep an eye on the apartment even from the café or play with the cat. Smartphone-based control is likely to stay, but the robots inside the rolling balls will probably unveil themselves as fully-fledged robots for use in the home. I am very excited to see what innovations will emerge in this area. Maybe I’ll meet “Kuri”, the small Bosch robot, or one of its fellow species. Apart from the quite legitimate question that Bill Gates recently asked as to whether taxes would not have to be levied on commercially used robots in the future to compensate for any impending decline in revenues from income tax, robots will probably become established somewhat slowly in our private everyday lives.
After all, I still prefer it when I can ask a human for directions in the shopping centre as opposed to a robot. And I am not alone in this. That’s why we have to take a step back from all of the euphoria that surrounds trade fairs like MWC. Our goal is to support our customers optimally in ensuring they are successful and equipped for the future. We keep an eye on all trends, analyse, make recommendations and advise. It’s not about being the fastest at implementing new technologies, rather finding the best and most suitable solution for the customer. Even if this sometimes means initially forsaking the latest hype.

More information and pictures from the Mobile World Congress can be found on Tumblr: sp-url.com/correspondent